Terms of service

Delve Alchemy - Terms of Service

Last Updated: January 2026

1. Company Information

Trading Name: Delve Alchemy
Legal Entity: Its Time Holdings Ltd
Company Registration Number: 14657977
Registered Office: Unit 55 The Hop Pocket, Bishops Frome, Worcester, WR5 6BT, United Kingdom
Contact Email: delvealchemy@gmail.com
Website: www.delvealchemy.co.uk

Its Time Holdings Ltd is registered in England and Wales.

2. Acceptance of Terms

By accessing and using the Delve Alchemy website (www.delvealchemy.co.uk) and purchasing our products, you agree to be bound by these Terms of Service, our Privacy Policy, and our Return & Refund Policy.

If you do not agree to these terms, please do not use our website or purchase our products.

These terms apply to all visitors, users, and customers of our website.

3. Use of Website

Permitted Use

You may use our website to:

  • Browse and purchase our products
  • Access information about botanical wellness
  • Contact us with enquiries
  • Create an account (optional)

Prohibited Use

You may not:

  • Use our website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Reproduce, duplicate, or copy material from our website without permission
  • Use automated systems or software to extract data (screen scraping)
  • Transmit any viruses, malware, or harmful code
  • Impersonate another person or entity
  • Interfere with the proper functioning of our website

4. Product Information

Accuracy

We make every effort to ensure product descriptions, images, and pricing are accurate. However, we do not warrant that:

  • Product descriptions are complete, accurate, or error-free
  • Product images exactly represent the color or appearance (natural variations may occur in handmade products)
  • Our website is always available or error-free

Handmade Products

Our products are handcrafted in small batches. Natural variations in color, scent, and appearance may occur and are not considered defects. This is the nature of artisan botanical products.

Product Changes

We reserve the right to:

  • Modify or discontinue products without notice
  • Update ingredients or formulations (we will update product listings accordingly)
  • Correct errors in product descriptions or pricing

5. Pricing and Payment

Prices

  • All prices are in British Pounds (GBP) and include VAT where applicable
  • Prices are subject to change without notice
  • The price you pay is the price displayed at the time of order confirmation

Payment Methods

We accept the following payment methods:

  • Credit and Debit Cards (Visa, Mastercard, American Express)
  • Shop Pay
  • PayPal
  • Apple Pay / Google Pay (where available)

Payment processing is handled securely through Shopify Payments. We do not store your full payment card details.

Payment Authorization

By placing an order, you authorize us to charge the payment method provided for the total amount including:

  • Product cost
  • Shipping fees
  • Any applicable taxes

Failed Payments

If payment fails or is declined:

  • Your order will not be processed
  • We will notify you via email
  • You may attempt to place the order again with a valid payment method

6. Order Acceptance and Confirmation

Order Process

  1. You add products to your cart
  2. You proceed to checkout and provide delivery and payment information
  3. You submit your order
  4. We send an order confirmation email

Order Acceptance

  • An order confirmation email does NOT guarantee acceptance of your order
  • We reserve the right to refuse or cancel any order at our discretion
  • Reasons for cancellation may include: product unavailability, pricing errors, suspected fraud, or breach of these terms
  • If we cancel your order after payment, we will refund the full amount

Order Confirmation

Once we accept your order, you will receive a dispatch confirmation email when your order is shipped.

7. Delivery and Shipping

Shipping Information

  • We ship to UK and international addresses (where available)
  • Delivery times and costs are displayed at checkout
  • Standard UK delivery: 1-3 working days
  • Orders are typically processed within 1-2 business days

Shipping Responsibility

  • We use Royal Mail and other reputable carriers
  • Risk of loss passes to you upon delivery to the carrier
  • We are not responsible for delays caused by the shipping carrier
  • We are not responsible for failed deliveries due to incorrect address information provided by you

International Shipping

  • International customers are responsible for any customs duties, taxes, or import fees
  • Delivery times vary by destination country
  • We are not responsible for customs delays

For full shipping details, please see our Shipping Policy.

8. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Key Points:

  • 30-day return window for unopened products
  • Opened products cannot be returned due to hygiene regulations
  • Customer pays return shipping unless product is defective
  • Full refund processed within 5-7 business days of receiving return

Please see our Return & Refund Policy for complete details.

9. Intellectual Property

Copyright

All content on this website, including but not limited to:

  • Text, graphics, logos, images
  • Product descriptions and formulations
  • Website design and layout
  • Photographs and illustrations

...is the property of Its Time Holdings Ltd (trading as Delve Alchemy) or our licensors and is protected by UK and international copyright laws.

Trademarks

"Delve Alchemy" and our logo are trademarks of Its Time Holdings Ltd. You may not use our trademarks without prior written permission.

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes only.

Restrictions

You may not:

  • Copy, reproduce, or redistribute website content without permission
  • Use our product names, descriptions, or images on other platforms without permission
  • Create derivative works based on our content

10. Product Disclaimers

Wellness Products - Not Medical Advice

Our products are botanical wellness products intended to support general wellbeing. They are NOT medicines and are not intended to:

  • Diagnose, treat, cure, or prevent any disease or medical condition
  • Replace professional medical advice, diagnosis, or treatment
  • Be used as a substitute for prescribed medication

Important: If you have a medical condition, are pregnant or breastfeeding, or are taking medication, please consult your healthcare provider before using our products.

Health Claims

Any statements about our products:

  • Are based on traditional herbal wisdom and general wellness support
  • Have not been evaluated by the UK Medicines and Healthcare products Regulatory Agency (MHRA)
  • Should not be interpreted as medical claims

We use terms like "supports," "promotes," and "traditionally used for" to describe potential benefits, not medical treatments.

Ingredient Information

  • All ingredients are listed on product pages
  • Allergen information is provided where applicable (EU regulations)
  • If you have allergies or sensitivities, please review ingredients carefully before purchasing

Essential Oil Safety

Our aromatherapy products contain essential oils. Please note:

  • Essential oils are potent and should be used as directed
  • Avoid contact with eyes and mucous membranes
  • Keep out of reach of children and pets
  • If irritation occurs, discontinue use
  • Pregnant or nursing women should consult a healthcare provider before use

Individual Results

Results from using our products may vary. We cannot guarantee specific outcomes.

11. Limitation of Liability

To the Extent Permitted by Law:

We Are Not Liable For:

  • Indirect, incidental, or consequential damages
  • Loss of profits, revenue, or business opportunities
  • Loss of data or information
  • Any damages arising from your use or inability to use our products or website
  • Allergic reactions or adverse effects (you are responsible for reviewing ingredients)
  • Any unauthorized access to or use of your personal information

Maximum Liability: Our total liability to you for any claim arising from your use of our products or website shall not exceed the amount you paid for the product(s) in question.

Exceptions:

Nothing in these terms excludes or limits our liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any liability that cannot be excluded or limited under UK law

12. Indemnification

You agree to indemnify and hold harmless Its Time Holdings Ltd, its directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

  • Your breach of these Terms of Service
  • Your misuse of our products
  • Your violation of any laws or third-party rights

13. Privacy and Data Protection

We take your privacy seriously. Our Privacy Policy explains:

  • What personal information we collect
  • How we use your information
  • How we protect your data
  • Your rights under UK GDPR

By using our website, you consent to our collection and use of personal information as described in our Privacy Policy.

Data Controller: Its Time Holdings Ltd

14. Account Security

If you create an account on our website:

  • You are responsible for maintaining the confidentiality of your password
  • You are responsible for all activities that occur under your account
  • You must notify us immediately of any unauthorized use of your account
  • We are not liable for any loss resulting from unauthorized use of your account

15. User-Generated Content

Reviews and Comments

If you submit product reviews, testimonials, or other content:

  • You grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, and display your content
  • You represent that your content is truthful and does not violate any laws or third-party rights
  • We reserve the right to remove or edit content at our discretion
  • We are not responsible for user-generated content

16. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for:

  • The content or practices of third-party websites
  • Any transactions you conduct with third parties
  • Privacy policies of third-party websites

Links are provided for convenience only and do not constitute an endorsement.

17. Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including:

  • Natural disasters
  • War, terrorism, or civil unrest
  • Government actions or restrictions
  • Pandemics or epidemics
  • Strikes or labor disputes
  • Failure of suppliers or carriers
  • Technical failures or internet outages

18. Severability

If any provision of these Terms of Service is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

19. Waiver

Our failure to enforce any provision of these terms shall not constitute a waiver of that provision or any other provision.

20. Assignment

You may not assign or transfer these terms or your rights under them without our written consent. We may assign our rights and obligations under these terms at our discretion.

21. Entire Agreement

These Terms of Service, together with our Privacy Policy and Return & Refund Policy, constitute the entire agreement between you and Its Time Holdings Ltd regarding your use of our website and purchase of our products.

22. Changes to Terms

We reserve the right to update these Terms of Service at any time. Changes will be effective when posted on this page with an updated "Last Updated" date.

Your continued use of our website after changes are posted constitutes acceptance of the revised terms.

We encourage you to review these terms periodically.

23. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of England and Wales.

Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

24. Consumer Rights

Important: Nothing in these Terms of Service affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

Your statutory rights include:

  • Right to cancel within 14 days (subject to hygiene product exceptions)
  • Right to receive goods that match their description
  • Right to receive goods of satisfactory quality
  • Right to receive goods fit for purpose

For more information about your consumer rights, visit: www.citizensadvice.org.uk

25. Complaints and Dispute Resolution

We are committed to resolving any issues or concerns you may have.

First Step - Contact Us: Email: delvealchemy@gmail.com
Response time: Within 24-48 hours

We will make every effort to resolve your complaint fairly and promptly.

Alternative Dispute Resolution: If we cannot resolve your complaint, you may use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr (for EU customers) or contact Trading Standards or Citizens Advice.

26. Contact Information

For questions about these Terms of Service or any other matter:

Its Time Holdings Ltd (trading as Delve Alchemy)
Unit 55 The Hop Pocket
Bishops Frome
Worcester
WR5 6BT
United Kingdom

Email: delvealchemy@gmail.com
Website: www.delvealchemy.co.uk

Company Registration Number: 14657977
Registered in: England and Wales

Summary of Key Points

  • These terms govern your use of www.delvealchemy.co.uk and purchase of our products
  • Our products are wellness products, not medicines
  • You have 30 days to return unopened products
  • We are not liable for allergic reactions or adverse effects
  • All content is protected by copyright
  • Your consumer rights under UK law are not affected
  • Contact us at delvealchemy@gmail.com with any questions

By using our website and purchasing our products, you acknowledge that you have read, understood, and agree to these Terms of Service.

Thank you for supporting Delve Alchemy - handcrafted botanical wellness.

Its Time Holdings Ltd | Trading as Delve Alchemy
January 2026